Customer Testimonials
I sent a message inquiring about test driving a vehicle, and the same day I received a call from Isaac who had the car ready to go for me as soon as I arrived to the dealership. He was incredibly friendly and knowledgeable, and put no pressure on me to buy. Diego helped me finish up with finances, and he was also very knowledgeable and helpful! I highly recommend asking for Isaac and Diego if you are looking for a used vehicle!
Great service im from out of state and Johnny got me a great deal!! Kbb valued it at 18k. They worked with me and I got it for 14.5!!! U can’t ask for a better deal than that on a used car with clean carfax super clean. You guys made the process all over the phone so easy and seem less and even dealt with the shipping it to me. Got it to Colorado in less than a week!! Couldn’t ask for anything better great dealership not like those stealers ships u hear about all the time. These is ...
Issac Velarde was absolutely amazing to work with. He didn’t waste any time, and got me and my buddy into trucks within 2 hours. Absolutely killer of a sales rep. Ken Garff is lucky to have him!
Isaac Velarde was amazing to work with. Will go back and work with Isacc again!
I’ve always bought private and have gone to dealerships to check things out and am always immediately disappointed and always leave frustrated. We decided to give Ken Garff a shot and had an amazing experience with Jackson Johnson! I actually felt heard out the whole time and never pressured. He helped give plenty advice that felt genuine and has helped out a great deal! Will definitely be returning when I’m the market for another car. Thanks Jackson and Ken Garff team!
Greta made my car buying experience easy! She was great to work with, honest and got me the exact car I was looking for! She’s been in the business for many years and knows her stuff! During my car shopping journey, I dealt with some sales representatives who were super pushy and annoying. Greta was NOT one of those! The car I bought had some chips in the windshield. The dealership agreed to either repairing the chips (if possible) or replacing the windshield. I took the car back in and they determined they need to replace the windshield. I ...
Brendin helped me get my car towed in and serviced. He contacted the warranty company and took care of everything! He always kept me updated and was beyond helpful! He made a stressful car break down, stress free. I Will always go back to him! Customers for life!
I CAN'T BEGIN TO EXPRESS HOW MUCH I APPRECIATE THE TOP NOTCH CUSTOMER SERVICE AND PROFESSIONALISM I EXPERIENCED AT MY VISIT TO KEN GARFF NISSAN SALT LAKE!! I am a customer for life! I drive rather far to get this kind of service. There are multiple dealerships with service & sales very close to where I live, but am happy to go the long route. Always to experience the best! ABBY & BRAD were beyond helpful, professional, educational, courteous, knowledgeable and friendly! THANK YOU!
Eric has been amazing throughout the whole process from checking me in and out, keeping me updated on the work that is being done on my car and giving me a good deal on pricing. I truly appreciate his honesty and being very personable. Fantastic customer service!!! Thank you so much Eric!!!
Ricky Holland was amazing. We tried taking our cars to somewhere that was closer a few months ago. It was catastrophic. We vowed we would not use Ken Garff. The only time we didn’t use them, and we paid for it.
Isaac Velarde was super great to work with! He was very attentive to our needs and took time to answer all our questions. He went above and beyond making sure we had water and being super excited for our first time car buyer son. Grateful for you Isaac! Keep up the good work! Also want to mention Nick Reynolds in Finance! We met with him thinking we knew what we wanted to do and he put in the extra work to show us a better deal on financing and helped us get the car today instead of having to wait ...
Didn't end up buying here but had a great experience shopping. Paul helped show me options in my price range and the models I was looking at. I felt no pressure to buy at any point. They had some awesome deals. The only reason I didn't buy from them is a found a mechanic special in the car I was looking for. Couldn't pass up the savings. However it was a great experience thanks Paul!
I recently purchased my first car from this dealership, and overall, it was a good experience. Salesperson Tarik was very helpful in guiding me to the right car, which even came with a rare 3-year manufacturer warranty—a great deal for a used car! Initially, I was a bit disappointed with some missing and broken parts, but the team quickly took care of it at no extra charge. Special shoutout to Sales Manager Michael—he’s a really cool guy and made the process smooth. Definitely recommend checking them out!
Wow. Had the most pleasant experience here. Showed interest in me as a person and not as a client from the first second. Tried to give me the best deal possible no matter what and helped every second possible. Jackson is one of the best salesperson I have ever interacted with and made everything very smooth.
Very helpful staff. Love their advantage care plan.
Jeremias was absolutely wonderful to work with. He made us feel comfortable and it was like talking to a friend rather than someone trying to make a sale. He went above and beyond to make our experience a great one. From the moment we walked in, to meeting with the sales manager and financing manager and signing the contract, each moment was professional with a personable touch. I will most definitely be a customer for future vehicles. Please keep Jeremias on board, he is and will continue to be a great asset to Ken Garff dealership.
Had the pleasure of buying my new (used) car from Isaac V. Exceptional service, honest communication, no pressure and overall an awesome salesman. Highly recommend and will be referring my family and friends in the future!
The service team at this location is outstanding! Always dependable, trust them 100%! I have been coming to this location for 15 years, and I would still choose them 10 out of 10 times! I appreciate the service team and all they do for me and my family. Thank you!
Ken Garff is a breath of fresh air in a sea of soul-crushing, frustration-inducing dealerships. Jeremias and the rest of the team here made the car buying process so utterly painless and straightforward. No high-pressure sales tactics, no arguing for hours about overpriced extended warranties. Ken Garff has earned my business in the future, and I highly recommend that you come chat with these folks for your next vehicle!
Thank you Abby and everyone for excellent and very friendly service!! I love you ❤️ guys!! GOD BLESS YOU ALWAYS 🙏
Great experience! They were clear and communicative throughout the whole process of trading in my car. Any adjustments to protection plans and payment were easily made with no hassle. Will definitely come here again if I was looking for a new vehicle!
Isaac V was my sales rep and he did a great job! Hannah & Nick assisted in financing and they were amazing to work with! They answered all my questions and were able to assist in helping me get a car within my budget. Would definitely recommend!
Wonderful service experience, Abigail Weyburn was on here game. I would recommend service here anytime.
This dealership shines, as does their service department. Every visit is a good experience, both for shopping and for repairs and maintenance. I'd recommend them to family and friends.
Excellent!!! Hassle free! No slimey salesman!!
I have gone back and forth if private party or dealerships are better. After my experiences here, I will always be coming here. Isaac and Sam were super friendly and made looking at cars simple and fun. They listened to my needs and also wants in a car and made sure we ended in a car that was the perfect fit for me. They gave all the information up front and never felt pressured. I have been in high pressure for warranty’s and closing but never felt that. Diego (finance) was fantastic! He explained all the information and you ...
Thanks brother, God bless you
Where do I start?!? Logan was my salesman. Fantastic guy! He was extremely personable, very communicative, always very available if I had questions or needed anything! Nick was my fiance guy. Very knowledgeable and even got up out of his office to give me some highlights of the extended warranty I purchased! This was done all over the phone by the way! I'm based out of state, delivery was quick and easy! Even with the few hiccups we ran into, Logan was always on top of it and we got everything taken care of. I've purchased a lot ...
I have religiously avoided going to dealerships for the past few decades. They, collectively, have deserved the public distain. I recently took my beloved Maxima to them. I was greeted by Abby. She was so on top of it! I told her as clearly as I could what was going on; she asked a few questions to clarify, and I left my car in her capable hands. The tech who actually fixed my car in a very professional manner (ID on invoice, no name: 162425) resolved the problem and I've had no trouble since. I sincerely commend both of these ...
I just bought a car here and their process was amazing. I want to start that I really appreciated that they all talked to me and not my partner, which is a first, which for a woman isnt the usual experience. Tarik and Diego their finance wanager were extremely helpful, kind and listened to me. They got me an amazing price and coverage for my car! I was so nervous but they were kind enough to explain EVERYTHING, they made the whole experience so much more comfortable and easy! Thank you!
They were great!!!
I’m so very pleased at the amazing service I was rendered by Tyler Davies! He came in on his day off to help purchase my truck from me. Although I didn’t buy a vehicle just yet from Ken Garff, but it made me very happy, 😊 that they gave me top dollar for my truck I’ll Miss it but I’ll have my old 77 f250 fixed up to show it off soon. Thanks again Tyler and this company for treating me well. I so recommend them.
Brad was wonderful as well as the technician. Fastest service I’ve ever received!
Brad in service is the real deal. He is always so kind, educated, and helps me in a timely manner. I highly recommend him to any of my friends who are in need of a great service Advisor for their Nissan. He has created a customer for life!
Brandon and Jackson were absolutely amazing! Jackson helped me navigate exactly what I was looking for and Brandon was able to ease my anxiety about finances! They got me exactly what I wanted for how much I wanted; put me in an amazing vehicle for my family. Thank you so much!
We had an amazing experience with buying a car from this location! We bought our previous vehicle from LHM Chevrolet in Murray and ended up with a complete lemon of a car, with nothing but issues from day one. LHM had zero sympathy and did nothing to make it right. We suffered through 2 years with that lemon, and finally Ken Garff Nissan saved us. We got into a safer, low mileage vehicle and the rate is 1/2 of what is was thru LHM. We want to especially thank our salesman Tarik Alanati for listening to our needs and doing his absolute ...
I recently bought a Nissan Rogue from the Ken Garfd nissan at SLC dealership where Frankie works, and I couldn’t be happier with the experience. Frankie was incredibly helpful, guiding me through the entire process with professionalism and kindness. Highly recommend this dealership and Frankie for anyone looking for a great car-buying experience!
They took great care and of my vehicle. And awesome customer service.
Always an easy process getting my car serviced here. Brad went above and beyond to ensure that I was taken care of.
I know I can always count on quality service at Ken Garff Nissan. VIP quality! Thank you for all your hard work!
Just got done with an oil change it was nice and quick. I also love how I got a video from my tech about my car. He went over my tires and brakes and then gave me a few service recommendations that he would do and I also got them priced out. This was the best service I've ever gotten!!! Thanks Abigail and the technician Chris!
Outstanding customer service Abby is the best to work with. They have always taken care of everything and more with no issues.
Thanks Abigail for taking care of me and my car. I was super flustered and worried about the damages to my car and Abigail was able to calm me down and create a game plan. She was very honest and made me aware of the best case scenario and worst case scenario. The service went by super quick and she made sure to keep me updated throughout the entire process. Thanks Abigail! <3
Nissan Ken Garff is exceptional The service tech Tyson always goes out of his way and helps me. I cannot thank him enough. He is super professional and knowledgeable. My family I love Ken Garff Nissan
Very helpful, no pressure ,
Worked with Jackson and he found us a very good deal on a slightly used Nissan Sentra. He was very good to work with and continued searching while we were making decisions. We Had a few surprises in the financing, that he was able to help us find a way to make it work out.
Tyler was so great helping my son get his first car!!!!! He was helpful, friendly and very easy to work with! That's how car buying should be ! Thanks Tyler
I worked with Jackson on a trade and new Altima. He did a fantastic job. Was laid back, friendly, up front, and not aggressive. Listened to me and made my experience wonderful. I love my new car!!! Highly recommend Ken Garff and especially Jackson for your car needs. Thank you Jackson! I am a happy customer! Clarissa
Isaac Velarde is the man!!! Immediately made us feel welcomed and was very knowledgeable when it came to answering all our questions. He always kept our best interest in mind and helped us find our family car 😊 He took great care of us.
Everything here is top notch! The staff is welcoming and very knowledgeable. They explain everything and can answer any questions. I highly recommend this location and these people! They’re the best!
I had a great experience with the recall appointment it was finished sooner than I thought
Jackson helped us get the deal we we’re after, and was genuine and straight with us.
Sean is the man! Always helps me out and gives exceptional service!
Brad Isenhour is amazing to work with at the service center. He keeps me up to date on progress, pricing & answers any questions I have.
Everyone you interact with here couldn’t be nicer. They don’t ever pressure you about anything and are transparent and honest about prices. Been going here for years and Brad has always been super helpful. That being said, some of the service prices are getting a little bit out of control, but it’s actually really affordable to come in for basic services here.
Friendly staff and service team! Got me right in and gave me updates on my car when I asked.
I have a 2014 nissan Pathfinder, and I found out that there was a recall for a defective hood latch, very dangerous . Tim dahle was contacted 3x by the company to schedule an appointment so I could have this fixed, zero reply. I got mad and decided to do it myself, and I contacted Ken Gard Nissan downtown sl. The appointment was easy, the latch was replaced, and the service was great. Thank you.
I just purchased a 2024 Altima SL from Jackson. Great experience with him and I love my new care! ❤️
great experience, Paul was very knowledgeable and understanding of our situation. 10/10 would buy another car from him and recommend friends and family to visit him.
Brad at the Salt Lake Ken Garff Nissan is amazing. His knowledge and experience are only overshadowed by his compassion and commitment to excellence. I love bringing my vehicle to him, knowing I am in good hands
Jackson Johnson was great help for my first car purchase in Utah!
We set out to buy a new vehicle from Wyoming, and after messaging about availability on the webpage, we promptly had a response to our inquiry. Jeremias texted and let us know that he was there to aid in the smooth transition of a new vehicle purchase. Jeremias went above and beyond to assure that everything we wanted in a new vehicle was available and ready. He kept our options open and offered us a choice of vehicles that exceeded our expectations! We were able to buy the vehicle we were searching for, and Jeremias made sure that the transaction ...
Abigail was super helpful kept me updated throughout the process and was even able to get my card registered for me when I thought I was gonna have to go to the DMV. 10 out of 10 recommend!!
This place makes it so easy to find a car in a simple and timely manner. Jackson was absolutely wonderful, and made it an even better experience.
We purchased our Nissan vehicle from Ken Garff. The sales people were wonderful and trustworthy so we have not hesitated to have all of our servicing done at the dealership in Salt Lake City. We have continued to be very impressed with the Nissan staff. Servicing appointments are easy to make and they make sure you know what work they will be doing and keep you informed throughout the process. Technicians are thorough and competent. Work and pricing are well outlined in final bill. They want to make sure you leave the service shop a satisfied customer.
Great service! Easy in and out. I made an appointment and they had me done in just over 30 minutes! Clean wait area, very friendly service team lead by Brad. What more could you ask for?
Great dealership to work with. Jackson did a good job explaining everything to us. Up front with all pricing. Very good buying experience.
I have bought my last 2 cars and now my truck from Ken Garff Nissan SLC. My car was stolen from the Seattle airport and I called Ken Garff to get a new car and was extremely lucky to get Jackson Johnson on the line. He reminded me I had Pladd Tech and the benefits that entailed allowing my car to be found and speeding up the process‼️ Was able to buy my truck via text showed up to find it shined up on the showroom floor with a big red bow ready to go in and out‼️ Seamlessly as always ...
Super helpful people. Definitely recommend this service if you need your Nissan to get fixed 👍🏽.
Abby assisted me with an oil leak in my frontier. They weren't able to get the part to fix but the customer service was top notch! I even received a video of the issue from the tech which I found helpful
I had a great experience at Ken Garff Nissan. The team was friendly and provided great customer service from start to finish. Jackson was awesome with communication and receptive when understanding what I was looking for. I would highly recommend going to this dealership if you are looking for a vehicle and for service!
Brad’s my guy
Great service!
Took my car in for a small service, and Eric at the front desk helped me. He was friendly and professional, found a way to get mine paired with another repair and got it done much faster than the original time estimate. Great service, would recommend!
We came in for a reasonably priced used vehicle. We have only had the vehicle for a few hours, so I can't attest to it but the service here was five stars. We worked with Isaac and he was wonderful. There was no pressure. The dealership was nice and comfortable. Best of all, they made sure the vehicle was detailed before we left. Even though we were buying used, we still received top of the line service.
Love Ken Garff Nissan in Salt Lake, Worked with Jackson Johnson for the second time and hes the guy you want on your team!
Browsing online, I spotted a used Edge I was after. So I called up this dealership and Tyler Davies answered and spoke to me about it. I couldn't make it in until later, but he was awesome enough to hold the Edge for me. With a huge smile he did! After I was able to make it, he was able to bring the Edge around so that I could test drive it. Tyler was amazingly helpful and super friendly to me. He also listened to everything I had to say, and let me do things at my own speed ...
Quality service in a timely manner. Brad reviews recommended services and helps me stay on top of the things that are critical. But I never feel pressured or that I’m being “upsold”. I’d definitely recommend taking your car into Ken Garff Nissan in Salt Lake any time!
I have been taking my cars to Ken Garff Nissan of Salt Lake City, Downtown for over 10 years! Always exceptional service, I know I can trust them with anything relating to my cars! They also listen to me as the customer, willingly answering any questions I have, they care about me!
(Translated by Google) Ken Garff Nissan Downtown is a Car Dealership to enjoy all the services we need to keep our vehicles an excellent investment!! Ask for Miss Abigail, she is the best at advising you on everything you need!!! (Original) Ken Garff Nissan Downtown es un Car Dealership para disfrutar de todos los servicios que necesitamos para mantener nuestros vehículos como una excelente inversión!! Pregunta por Miss Abigail, es la mejor en asesorarte todo lo que necesitas!!!
Great experience with the entire sales process at Ken Garff Nissan SLC. Jordan was great to work with and made the process easy and a great experience. Highly recommend anyone to purchase from Ken Garff Nissan.
Jordan was exceptional! Finding a car has never been a fun experience but Ken Garff Nissan was one of the best I've bought from!
Logan is very easy to work with. Not pushy and very knowledgeable. It’s not a typical experience buying a car with Logan. I’ll buy from him again.
Ken Garff Nissan is the only dealership I will use for my awesome Frontier. Service Department is the best and make sure you request Brad Isenhour to be your service manager.
First time buying a car at this dealer and they exceeded all my expectations! I would recommend going to this dealership anytime and I am planning to go there in the future if I ever decide to change my amazing car.
Came in to look at lots of options worked with Jordan and Logan and they were amazing and worked with me so well!
I absolutely loved working with Logan at this dealership! Amazing energy and the management is also very nice! Logan is one of the salesman, he was not only very helpful, but amazing with my kiddos! He is very knowledgeable and knows what he is talking about! Thank you Logan for all the amazing help! 🙏
Jordan was amazing to work with. Hit him up if you need a vehicle.
Logan was so knowledgeable and professional and he helped me get into a brand new, off road, first-of-it’s-kind Rock Creek Rogue! Which I never thought I’d be able to get. It has been awesome for me and my daughter. Excited to get it her dirty and see how she does.
Been there a few times with different cars and jeeps we have. Their customer service and salesmen take heart in what they do. From buying a car to service ! I give them a 5 star for that. Logan, their sales rep made us feel like a priority and took great care of us