Customer Testimonials
Just got done with an oil change it was nice and quick. I also love how I got a video from my tech about my car. He went over my tires and brakes and then gave me a few service recommendations that he would do and I also got them priced out. This was the best service I've ever gotten!!! Thanks Abigail and the technician Chris!
Outstanding customer service Abby is the best to work with. They have always taken care of everything and more with no issues.
Thanks Abigail for taking care of me and my car. I was super flustered and worried about the damages to my car and Abigail was able to calm me down and create a game plan. She was very honest and made me aware of the best case scenario and worst case scenario. The service went by super quick and she made sure to keep me updated throughout the entire process. Thanks Abigail! <3
Nissan Ken Garff is exceptional The service tech Tyson always goes out of his way and helps me. I cannot thank him enough. He is super professional and knowledgeable. My family I love Ken Garff Nissan
Very helpful, no pressure ,
Worked with Jackson and he found us a very good deal on a slightly used Nissan Sentra. He was very good to work with and continued searching while we were making decisions. We Had a few surprises in the financing, that he was able to help us find a way to make it work out.
Tyler was so great helping my son get his first car!!!!! He was helpful, friendly and very easy to work with! That's how car buying should be ! Thanks Tyler
I worked with Jackson on a trade and new Altima. He did a fantastic job. Was laid back, friendly, up front, and not aggressive. Listened to me and made my experience wonderful. I love my new car!!! Highly recommend Ken Garff and especially Jackson for your car needs. Thank you Jackson! I am a happy customer! Clarissa
Isaac Velarde is the man!!! Immediately made us feel welcomed and was very knowledgeable when it came to answering all our questions. He always kept our best interest in mind and helped us find our family car 😊 He took great care of us.
Everything here is top notch! The staff is welcoming and very knowledgeable. They explain everything and can answer any questions. I highly recommend this location and these people! They’re the best!
I had a great experience with the recall appointment it was finished sooner than I thought
Jackson helped us get the deal we we’re after, and was genuine and straight with us.
Sean is the man! Always helps me out and gives exceptional service!
Brad Isenhour is amazing to work with at the service center. He keeps me up to date on progress, pricing & answers any questions I have.
Everyone you interact with here couldn’t be nicer. They don’t ever pressure you about anything and are transparent and honest about prices. Been going here for years and Brad has always been super helpful. That being said, some of the service prices are getting a little bit out of control, but it’s actually really affordable to come in for basic services here.
Friendly staff and service team! Got me right in and gave me updates on my car when I asked.
I have a 2014 nissan Pathfinder, and I found out that there was a recall for a defective hood latch, very dangerous . Tim dahle was contacted 3x by the company to schedule an appointment so I could have this fixed, zero reply. I got mad and decided to do it myself, and I contacted Ken Gard Nissan downtown sl. The appointment was easy, the latch was replaced, and the service was great. Thank you.
I just purchased a 2024 Altima SL from Jackson. Great experience with him and I love my new care! ❤️
great experience, Paul was very knowledgeable and understanding of our situation. 10/10 would buy another car from him and recommend friends and family to visit him.
Brad at the Salt Lake Ken Garff Nissan is amazing. His knowledge and experience are only overshadowed by his compassion and commitment to excellence. I love bringing my vehicle to him, knowing I am in good hands
Jackson Johnson was great help for my first car purchase in Utah!
We set out to buy a new vehicle from Wyoming, and after messaging about availability on the webpage, we promptly had a response to our inquiry. Jeremias texted and let us know that he was there to aid in the smooth transition of a new vehicle purchase. Jeremias went above and beyond to assure that everything we wanted in a new vehicle was available and ready. He kept our options open and offered us a choice of vehicles that exceeded our expectations! We were able to buy the vehicle we were searching for, and Jeremias made sure that the transaction ...
Abigail was super helpful kept me updated throughout the process and was even able to get my card registered for me when I thought I was gonna have to go to the DMV. 10 out of 10 recommend!!
This place makes it so easy to find a car in a simple and timely manner. Jackson was absolutely wonderful, and made it an even better experience.
We purchased our Nissan vehicle from Ken Garff. The sales people were wonderful and trustworthy so we have not hesitated to have all of our servicing done at the dealership in Salt Lake City. We have continued to be very impressed with the Nissan staff. Servicing appointments are easy to make and they make sure you know what work they will be doing and keep you informed throughout the process. Technicians are thorough and competent. Work and pricing are well outlined in final bill. They want to make sure you leave the service shop a satisfied customer.
Great service! Easy in and out. I made an appointment and they had me done in just over 30 minutes! Clean wait area, very friendly service team lead by Brad. What more could you ask for?
Great dealership to work with. Jackson did a good job explaining everything to us. Up front with all pricing. Very good buying experience.
I have bought my last 2 cars and now my truck from Ken Garff Nissan SLC. My car was stolen from the Seattle airport and I called Ken Garff to get a new car and was extremely lucky to get Jackson Johnson on the line. He reminded me I had Pladd Tech and the benefits that entailed allowing my car to be found and speeding up the process‼️ Was able to buy my truck via text showed up to find it shined up on the showroom floor with a big red bow ready to go in and out‼️ Seamlessly as always ...
Super helpful people. Definitely recommend this service if you need your Nissan to get fixed 👍🏽.
Abby assisted me with an oil leak in my frontier. They weren't able to get the part to fix but the customer service was top notch! I even received a video of the issue from the tech which I found helpful
I had a great experience at Ken Garff Nissan. The team was friendly and provided great customer service from start to finish. Jackson was awesome with communication and receptive when understanding what I was looking for. I would highly recommend going to this dealership if you are looking for a vehicle and for service!
Brad’s my guy
Great service!
Took my car in for a small service, and Eric at the front desk helped me. He was friendly and professional, found a way to get mine paired with another repair and got it done much faster than the original time estimate. Great service, would recommend!
We came in for a reasonably priced used vehicle. We have only had the vehicle for a few hours, so I can't attest to it but the service here was five stars. We worked with Isaac and he was wonderful. There was no pressure. The dealership was nice and comfortable. Best of all, they made sure the vehicle was detailed before we left. Even though we were buying used, we still received top of the line service.
Love Ken Garff Nissan in Salt Lake, Worked with Jackson Johnson for the second time and hes the guy you want on your team!
Browsing online, I spotted a used Edge I was after. So I called up this dealership and Tyler Davies answered and spoke to me about it. I couldn't make it in until later, but he was awesome enough to hold the Edge for me. With a huge smile he did! After I was able to make it, he was able to bring the Edge around so that I could test drive it. Tyler was amazingly helpful and super friendly to me. He also listened to everything I had to say, and let me do things at my own speed ...
Quality service in a timely manner. Brad reviews recommended services and helps me stay on top of the things that are critical. But I never feel pressured or that I’m being “upsold”. I’d definitely recommend taking your car into Ken Garff Nissan in Salt Lake any time!
I have been taking my cars to Ken Garff Nissan of Salt Lake City, Downtown for over 10 years! Always exceptional service, I know I can trust them with anything relating to my cars! They also listen to me as the customer, willingly answering any questions I have, they care about me!
(Translated by Google) Ken Garff Nissan Downtown is a Car Dealership to enjoy all the services we need to keep our vehicles an excellent investment!! Ask for Miss Abigail, she is the best at advising you on everything you need!!! (Original) Ken Garff Nissan Downtown es un Car Dealership para disfrutar de todos los servicios que necesitamos para mantener nuestros vehículos como una excelente inversión!! Pregunta por Miss Abigail, es la mejor en asesorarte todo lo que necesitas!!!
Great experience with the entire sales process at Ken Garff Nissan SLC. Jordan was great to work with and made the process easy and a great experience. Highly recommend anyone to purchase from Ken Garff Nissan.
Jordan was exceptional! Finding a car has never been a fun experience but Ken Garff Nissan was one of the best I've bought from!
Logan is very easy to work with. Not pushy and very knowledgeable. It’s not a typical experience buying a car with Logan. I’ll buy from him again.
Ken Garff Nissan is the only dealership I will use for my awesome Frontier. Service Department is the best and make sure you request Brad Isenhour to be your service manager.
First time buying a car at this dealer and they exceeded all my expectations! I would recommend going to this dealership anytime and I am planning to go there in the future if I ever decide to change my amazing car.
Came in to look at lots of options worked with Jordan and Logan and they were amazing and worked with me so well!
I absolutely loved working with Logan at this dealership! Amazing energy and the management is also very nice! Logan is one of the salesman, he was not only very helpful, but amazing with my kiddos! He is very knowledgeable and knows what he is talking about! Thank you Logan for all the amazing help! 🙏
Jordan was amazing to work with. Hit him up if you need a vehicle.
Logan was so knowledgeable and professional and he helped me get into a brand new, off road, first-of-it’s-kind Rock Creek Rogue! Which I never thought I’d be able to get. It has been awesome for me and my daughter. Excited to get it her dirty and see how she does.
Been there a few times with different cars and jeeps we have. Their customer service and salesmen take heart in what they do. From buying a car to service ! I give them a 5 star for that. Logan, their sales rep made us feel like a priority and took great care of us
Paul and the entire staff was amazing. Listened to what I wanted, worked with me to make a deal that was good for both parties, overall great experience!
I bought a 2018 Armada new from Ken Garth with a 100k mile warranty. I have come here for years with any needed fixes, and oil changes. These guys have been absolutely great. The complimentary loaner or Lyft rides have been especially helpful. We usually work with Shaun. He is communicative and responsive. Keep him as a service rep. He is invaluable!!
Wow what can I say!? These people are genuine, amazing, and some of the most helpful people I’ve ever met when it comes to buying a car. Traded in my FWD altima for an AWD so I can drive to CA and UT and back and visit my family without any stress. The Gray sky pearl altima is SO BEAUTIFUL! Special shoutout and recognition to Logan and Sam, the GSM. These folks will take care of you, and even took the time to look at my previous bad deal/contract that I was done pretty dirty in L.A. ...
Great service 👏
This dealership is great! Tyson in service really went above and beyond to get me a replacement for my door. So glad I bought my car here.
Jordan was wonderful! He was super helpful and the process was quick.
After leaving a bad situation, I needed to trade in my car and get something that would be big enough for my kids and also wouldn’t put me into more debt. I need to give a shout out to Jackson specifically because right from the start, he took care of me and showed me nothing but respect and genuine care for what I needed. It was the best car buying experience I’ve ever had, and I’ll always be grateful for the customer care and service I received here. I was able to get exactly what I wanted ...
Fantastic car buying experience. I’ve had bad experiences elsewhere, and this store went above and beyond to be as transparent as possible. Kudos to my salesman Isaac, and Diego in finance. You guys were awesome
My experience with the service department at this dealership has always been excellent. I have always been taken care of with professionalism and courtesy. I dropped off my Nissan Leaf for a recall, and it's keys were accidently taken home by an employee. Problem resolved by giving me a loaner vehicle, then dropping off my Leaf at my home. It also had an expensive repair for a power module. I luckily had MaxCare (CarMax extended warranty), and Brad took care of contacting them to take care of claim. It was easy from my point of view, and "saved&...
Best car buying experience ever. Respectful staff who listened to my needs and delivered a great vehicle.
This was my first time buying a vehicle, and I was hesitant to purchase a vehicle from a large dealership. I ended up having a great experience! They were offering the truck I wanted at a good price. The salesman, Logan, provided me a detailed video of the truck, and provided me the quote I asked for without hassling. He was straightforward, honest, and easy to work with. I travelled from out of state to purchase it, and the keys were in my hand after an hour of being there. This was a few months ago, and I am still ...
I have been taking my Rouge to Ken Garff downtown for almost three years and they are always so efficient. The techs are informative and the service is always great. Definitely will buy my next car here and continue to have them do all the services.
Ken Garff Nissan downtown is the best Nissan dealer for service in the valley. Brad and Bob always have my car in top shape. I always come away from my service appointments with no worry that they did a great job and the work they did was necessary. That is something you don’t get it many dealers these days. My car is older, but drives like the day I bought it. Thank you for keeping my Maxima rolling!
The service at Ken Garff was fantastic. I was able to schedule a same day appointment. I worked with Sam Friese (service advisor) and he listened to my concerns and didn’t try selling me anything. Nissan wouldn’t cover the steering gear issue in my 2020 Sentra which was due to their recall on the inner tie rods. I brought my car in late Thursday afternoon and received a call from Sam Monday morning saying it’s all fixed. Overall, service and communication was great and they even threw in a free car wash.
This is the best service department I have seen at any dealership!
It was an amazing experience, very kind and professional attention from the personnel. We are really happy with our visit and all the practical and clear info provided by the team in place.
Great team. Brad was awesome in service
Excellent service from everyone involved and passing by. I felt welcomed and confident in my car buying process
One of my favorite Ken Garff stores, always a friendly staff and the employees are so willing to help out!
The store and employees are amazing. Had my vehicle in for service, Brad my advisor was top notch. Definitely will be coming back.
Great dealership! I can tell it is ran professionally. I walked in and talked to jason and he was very nice and very helpful was able to redirect me to a salesman and was able to look at cars! Never felt pressured to buy as I hated that in the past. Great experience overall.
I go here to get my car worked on and I’ve never had any issues! They are an organized team with a very friendly staff and all around have been great to work with over the past few years! I appreciate the extra time and care they put in to make sure I not only understand what is going on with my car but ways I can help my car last as long as possible! Love working with Ken Garff Nissan !!
Sam at Ken Garff was wonderful. Easy service appointment!
Ken Garff Nissan did a super job taking care of the issues with the radio on my Leaf. The staff was very helpful and courteous. Will definitely go back again for the service on my car.
Good service. Prices are bit high.
Always friendly and efficient service. Dedication to customer satisfaction is a top priority.
I have had my vehicles serviced at Ken Garrf for over 15 years now and they have never failed to go the extra mile. I haven't always been happy with the news they deliver about repairs but I'm sure they've always done their best to minimize it. Brad and his team are a bunch of great guys who deserve kudos for their service. Just this week I had some warranty issues with my Titan XD Diesel. Brad referred me to Tim Dahle because they have a diesel tech and he explained that Ken Garff does not. I really ...
The team (Logan in particular) was great to deal with - he was very responsive and had great knowledge about the cars I was looking at, not to mention very professional. I will definitely recommend others here as well!
I could go on about how I love this place and how we were and are treated spot on people!!!
Brad in service was AMAZING to work with. Being out of town trying to deal with a transmission repair could have been an absolute nightmare. However Brad was transparent, and was in constant communication. The car was repaired quickly, and payment and picking up the car went just as easily. Living in Wisconsin, I wish our service advisors here could take some lessons on listening to the customer. Thanks again Brad! Keep up the fantastic work!
I recently had an experience with this dealership that I was very impressed with & wanted to share. In particular, Logan (sales) & Nick (finance) did an amazing job to get us a very good deal on the vehicle we were interested in. They definitely worked hard for us to provide what was a very fair and advantageous deal for all involved. In every way, they were professional, kind, courteous and patient. Unfortunately, largely due to oversight on my part, some details did not work out & we didn't wind up purchasing the vehicle. Impressively, throughout the entire experience, ...
Nick from the sales team was excellent. Provided great customer service, and problem resolution when there was an unexpected issue that arose. Worked diligently to get the issue resolved. Great service. 5-stars.
Ken Garff has been sooo helpful to me. especially Danielle up front. She is very knowledgeable and listened to me and my concerns. Very impressed and satisfied
I recently purchased a car from Ken Garff Nissan and had a wonderful experience. Logan was our salesman he got me right as I was walking in. I had seen the car online that I wanted to test drive. He was patient with all my questions. He communicated well after I had purchased the car. Everyone from the finance department to service was great to work with. Even the sales manager Sam took time out of his day to meet me. Buying a car can be intimidating and they made it easier for me.
My experience with Ken Garff Nissan has always been exceptional. Great work.
I recently needed some assistance with a transmission issue on my Nissan had the best customer service experience. My service advisor Colton is the best. Ever since I also take my other vehicles to get serviced by him and Nissan downtown.