Customer Testimonials
Thank you for everything!
I have been coming to their Service Department for years. Brad Isom is friendly, knowledgeable, and direct. He handled my repair with urgency. Thanks team! Consistently great service every time!
Subject: Outstanding Consistent Service – Ken Garff Nissan Service Department
To the Management Team at Ken Garff Nissan,
My experience with the Salt Lake Ken Garff service department begins before I even arrive. As I drive there and reflect on my previous visits, I feel a sense of calm because I know I am going to a place of business I can truly trust.
For more than eight years, I have consistently felt heard and respected. Your service technicians are skilled and knowledgeable, and Service Manager Brad always listens carefully and communicates clearly. On my recent visit, my car was returned ... Read More Google - Sep 23, 2026
The service was great. They got me in without an appointment.
Never had a problem when I bring my frontier p/u for services every six month. The mechanics are very professional and friendly. The shop looks great and safe. I always waited at the lounge area where there's a tv, some free snacks and drinks. I noticed the restrooms are always clean. Staff members are always smiling and asked if I need anything or help. I have no complain so far. I like the services.
I had a good experience with the service department. The staff was very friendly, attentive, and professional, and the service was completed quickly. My only concern was the price of the rear windshield wiper blades, which I felt was quite high compared to what I expected to pay. Overall, the service itself was excellent, but I wish the pricing had been more reasonable.
The salesman was great. The financial guy was to pushy with his add on insurances even after I tried to make it clear I didn’t want them
I had a Very Good experience buying my new car , the employee were very knowlegeable, all in all a Very Good experience
KGarff always provides quality service. I’ve been bringing my vehicles in for service for many years.
Great handled while super fast and convenient had my car done in about an hour.
I arrived at my scheduled time and was greeted by Eric. They took care of my car and provided me with future service needs. No pressure.
It was a great experience they actually changed my oil instead of pretending..
Abby Weyburn in the service department is simply the best! Excellent communication, honest advice, and phenomenal customer service from drop-off to pick-up. My car was in great hands with her team. I won't go anywhere else for service in SLC—5 stars!
Staff was exceptional! The sales manager Kevin did a great job explaining the cost and rebates and my salesman Jordan was very patient with me! Would highly recommend
Greta was AMAZING! If you ever want to buy a car, ask for her! She will take care of you from start to finish. She kept my new car safe and beautiful for us. Absolutely enjoyed working with her and she kept me informed along the way!
We visited a few dealerships while car shopping. Ken Garff Nissan was the first one where we didn’t feel like we were being deceived, or talked into something we didn’t like. The sales team was professional, answered all of our questions and made us feel valued as customers. Logan & AJ were wonderful to work with. We will definitely be back.
Good people, they really want to help you get in a new car, great customer service.
I had to wait for the service and they have a great waiting place with drinks and free popcorn. It took less than an hour for oil change and tire rotation.
Willing to deal on my terms without pushback or objection leading to a painless closing.
So helpful!! Kevin and Jason were such a huge help! Will highly recommend to friends and family who are looking for a new car! Best experience I’ve had
Everything was good fast love going up there good environment
I’ve continued to have excellent communication, service and quality of work. Anytime I’ve had questions they have been answered professionally but explained clearly.
The staff is always so easy to work with! I am well-informed before & during service appointments.
Great experience with the service department! Abigail was super helpful and kept us updated the whole time, and Corey did a great job on the truck. We had a small issue the next day, but they got us right back in and made sure it was taken care of. Really appreciate how helpful and easy they were to work with!
Amazing service. Abby helped me get my car in tip top running shape!
Got me out on time
Always makes sure your satisfied 😁
I recently purchased my first car, I had a fantastic experience here they all made the process easy and never pressured me into buying! The entire staff was nothing but polite but Ashley was great she was very patient and helped me through the whole experience! I would recommend getting a car from her!
Service representatives Brad and Sean are always friendly and professional. I drive an hour to get my vehicle serviced at Ken Garff Nissan in SLC.
Solid performance by both the advisors and the technicians. Top notch stuff per usual.
Superior service and the professional staffing!
The service is fast, technicians are super nice, and the waiting area is welcoming!
AJ was really helpful, he took his time to answer all the questions we had. I would gladly ask him to help purchase any future vehicles.
AJ was great to work with and was patient throughout the 4 hour process. I recommend AJ and this dealership!
AJ was amazing to work with from start to finish. They were able to work with my credit and get me to a comfortable monthly payment with some extra add ons. The finance team, Paul, provided great information and was also a huge help. Their manager was also amazing! 10/10 recommend this dealership!
Loved the service AJ and his team provided would definitely recommend AJ to help get you into a new car he was very helpful and patient ☺️
Always great to work with. Thank you.
Technical service is very professional and efficient. Eric is the best agent!
Hands down the best dealership i have worked with. I am very particular with my used vechile purchases and travel often with work that has allowed me to go look at trucks in person at 7 different dealerships looking for this truck (and 5 others with my previous truck that got totaled from hail 3 months ago) Andrew did a phenomenal job getting me a video 20 minutes before they closed on a Friday night and then took all my issues I raised seriously and got them corrected (service department fixed the locking mechanism prior to purchasing the truck). I can confidently say even ... Read More Google - Aug 8, 2026
These guys do a great job with their service. I always know what my options are and what it will cost with no pressure. Very friendly staff, Derek Johnson was great to work with.
Easy, Fairly quick. Like the tracking and text updates
Great experience with the Service Department and new Service Manager. Appreciated the good customer service.
These guys are great!
Was very pleased with the oil change, everybody was very courteous and very helpe.
We had a fantastic experience at this dealership. AJ was wonderful to work with, and made our experience so easy and stress free. He was so professional, but also very honest and upfront about everything, and was patient with us since we weren’t sure which model, or trim we liked at first. He truly is the best! Logan was also super knowledgeable and helpful! He assisted us secure a great deal. Excellent sales team all around!
I was traveling and they got me right in for an oil change. Everyone was super polite and got the job done quickly. One of the better dealership experiences I've had.
AJ was amazing, helpful, and so kind! Will definitely buy another vehicle from him in the future!
My service at Nissan was great and quick. Great communication. I had a good experience. I’d recommend to others:)
Service was great, I felt taken care of and will return for my next car.
(Translated by Google) Excellent service and attentive staff, 100% recommended (Original) Excelente servicio y esmerada atención, 100% recomendados
Great fast service, friendly people
Great experience. Got work done quickly while I waited at the dealership
I like the car , I was disappointed about no spare tire and not finding out I did not have one until I got home . I searched every free minute to find a donut to fit for five days , I don't feel it's the dealerships fault it is not included but I do feel they could have disclosed that fact at purchase time . I finally ordered a donut kit from the dealership, it wasn't cheap , I'll still have to buy a tire bring my car somewhere and have it mounted on the rim . Plus I did not ... Read More DealerRater - Jul 22, 2026
Professional, knowledgeable, respectful, kind, and efficient and respectful and reliable, and helpful, and listened to my needs.
(Translated by Google) Great service (Original) Super el servicio
Just wanna shout out isaac for helping me find my dream car! Super nice nor did he try to push me to buy anything! just let me take my time! Super quick process as well! Would definitely recommend getting a car from him!
Great Service. I did not have an appointment, but had to drop the car off while it was running, because it wouldn't normally start. Brad got it in that same day and fixed the next.
We found ourselves in the unfortunate position of needing to purchase a car sooner than we had planned. We chose Ken Garff kind of at random honestly (it was closest to where we were, but we knew we wanted Nissan). Our salesperson Andrew (Drew) was really excellent; very patient, absolutely no pressure or hard sell every, and he helped us land on a 2025 Murano (with only 7700 miles!) that fit our budget. I can't recommend Drew highly enough; we were lucky to have him -- completely patient with our indecisiveness, and very accepting and not at all judgmental of the ... Read More Google - Jul 11, 2026
The service was great, the staff was amazing. Keep up the good work guys!
Always very nice and always willing to help us out even with our Chevy.
Ken Garff takes care of our fleet. Abby is a great service advisor.
Excellent service at Ken Garff. They are professional, responsive and helpful.
Abigail And company were amazing. Things were taken care of properly. They alerted me to some problems that might be encountered in the next six months and we were able to have them taken care of.
Quality and fast. Reliable for car oil change specially if you bought the car there.